Utilize your Windows/MS Office knowledge in this 6 month + contract Desktop Support role.
First level technical support for all corporate and remote branch users for handheld devices, Microsoft Office 2007/2013, Windows XP, and Windows 7.
Initial problem determination on hardware, voice over IP phones (VOIP), and software calls.
First call resolution of all inbound calls.
Entry of initial support calls in call tracking database; and entry of updates as information becomes ...
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